Posts Tagged: Villa La Estancia

Villa La Estnacia – Hotel, Grant County

We were booked in & registered quickly. The front desk was awesome. Service with a smile all the way to the end. Management did a wonderful job. Only problem: An hour before check-out time, housekeeping did not knock on our door before they’d used their own key to enter our room to clean & change the bedding. We were startled & caught off guard. Our group decided to spend one more night before we’d driven back to Illinois. That night we had placed the chain on our door. 1 & 1/2 hours before check-out we had been awakened by a loud noise “bam!” It was housekeeping again trying to enter our room before check out time, but she couldn’t enter this time due to the chain. My daughter and I jumped up, hearts racing, scared to death & looking around the room. She slowly opened the door to see what was going on and there they were (housekeeping) open & closing doors as they walked down the hallway with a cleaning cart. Everything else was wonderful except almost having a heart attack.