Avis Car Rental – 7107 Dixie Hwy, Florence, KY 41042, USA – +1 859-371-2579
Customer service was not friendly, they did not look or act like they wanted to be there at all. Any other time I have got a rental car I was provided a choice. Although there were several cars in my size for available I was told I needed to take the one I assigned. They seemed very short staffed. I had to track down the person who checks in the vehicles then was charged for gas when I returned it with a full tank. I had to wait for a more than 20 minutes to get this refunded.
Soft Touch Car Wash – 8534 US-42, Florence, KY 41042, USA – +1 859-647-1175
these folks are always super friendly and on the ball. I’m always impressed by the level of energy they have while they’re cleaning my car. My car comes out spotless scratchless and super squeaky clean. I love that they have three wooden hanging swings and a glider so you can enjoy yourself while they service your car.
Tuffway Town Center – 7116 Turfway Rd, Florence, KY 41042, USA –
Florence Plaza – 7800 Connector Dr, Florence, KY 41042, USA –
I went into hobby lobby for the first; i absolutely loved it. So many craft ideas that would make awesome gifts for anyone in the family. The staff was super friendly and informative. Brightly lit and clean. Everything was easy to find. Great job hobby lobby!
Alpha Shopping Center – 8449 US-42, Florence, KY 41042, USA – +1 859-750-4625
I love this shopping center! It has my Catholic store, my kids sport store, a video game place my husband likes to browse, our Favorite bakery and to top it all off a dollar tree!
We used to spend an entire day right here until burger king took out its playplace.
Florence Center – 8105 Connector Dr, Florence, KY 41042, USA –
Budget Car Rental – 7107 Dixie Hwy, Florence, KY 41042, USA – +1 859-282-1064
I made a reservation almost two months ago for a convertible mustang. I contacted them 48 hours before my pick up time just to touch base with them about my reservation. Everything was looking great, they supposedly had a convertible matching my reservation then. I received a voicemail less thank 12 hours before my pick up time telling me that they didn’t have a convertible at this time. I called back 10 minutes after they called and they were closed. I then contacted the 1-800 number and they told me there was nothing they could do for me except give me a basic vehicle. I refused. I wanted what I RESERVED! I was on the phone with them for almost two hours. Nothing was resolved. They then stated i could rent a Mustang hard top…not what I wanted but I settled with it because I then only had 9 hours until pick up. I arrived at this location at 8:00am, the time of my pick up. They didn’t have the car ready!!!! We were there for 2 hours WAITING!!!! They almost made me late to the airport to put my daughter on a plane. While I waited for the car there was another customer that was dealing with the same issue I was dealing with!
I asked for money off of my reservation and they said if we get anything off I will have to wait 3-4 business days to receive it after I drop the car back off. Needless to say I will NEVER go back to this location, or even Budget ever again. I have had nothing but trouble with this company.
I went in today to state the issues and return the vehicle. The manager, Yvon Harper, got very unprofessional and mouthy with me while my children were there. She was disrespectful and very Ghetto. It was ridiculous….yes I did get an attitude when I was being disrespected by her but never did I ever bad mouth and disrespect someone. I pray that something is done to make sure that this issue and disrespect never happens again to future customers.