Posts Tagged: Enterprise Rent-A-Car

Enterprise Rent-A-Car – Car Rental, Grant County

Enterprise Rent-A-Car – 1746 Monmouth St, Newport, KY 41071, USA – +1 859-431-2828
Everything was great except the car battery died on it’s own and when I called for support I couldn’t get help. They also didn’t even call back to follow up, which was disappointing from a customer service perspective. Prior experience with another car the service engine light was on.Just super inconvenient and something I had to personally find and resources to address that I did not anticipate doing while renting a car.

Enterprise Rent-A-Car – Car Rental, Grant County

Enterprise Rent-A-Car – 262 Wilmer Ave, Cincinnati, OH 45226, USA – +1 513-871-4114
Oh the cars are nice but employees are mean!!!! One gentleman was SUPER kind but, when I went back the other gentleman didn’t want to honor anything I was told, just hateful an unkind!

Enterprise Rent-A-Car – Car Rental, Grant County

Enterprise Rent-A-Car – 7484 Burlington Pike, Florence, KY 41042, USA – +1 859-371-2330
Never rented a car before but Enterprise at my home location was very helpful and set everything up at my destination. There everyone was also helpful which was greatly appreciated since I was in a wheelchair. They let me pick out an SUV that was easy to get in and out of. It was even better when I returned it. They were in the parking lot waiting and handled all the paperwork electronically in minutes and even let me sit in the car until the airport escort with a wheelchair showed up. Car was spotless, service was excellent, and price was competitive with my Univ of KY discount. I’ll only rent from Enterprise!

Enterprise Rent-A-Car – Car Rental, Grant County

Enterprise Rent-A-Car – 2530 Reading Rd, Cincinnati, OH 45202, USA – +1 513-751-0200
We had quite the experience. Our group was upgraded for free from a minivan to an Brand New Ford Expedition . And then less than half a mile from our destination the transmission went out 🙁
This was a scenario where they were going to lose or keep a customer for ever. It took a second for roadside assistance to understand the importance of our schedule, but the manager from the rental location never stopped working on fixing our dilemma. Joe went above and beyond to get the 7 of us to where we needed to be. Even though it was not the day we planned the best was made of a situation no one could plan for!!

Enterprise Rent-A-Car – Car Rental, Grant County

Enterprise Rent-A-Car – 8401 Beechmont Ave, Cincinnati, OH 45255, USA – +1 513-388-5600
I have often dealt with enterprise. There cars are well kept, safe and clean; however, it is the staff that keeps bringing me back. Always professional, friendly and quite efficient. Many thanks.

Enterprise Rent-A-Car – Car Rental, Grant County

Enterprise Rent-A-Car – 150 W 5th St, Cincinnati, OH 45202, USA – +1 513-651-0555
I like them for their professionalism. They helped me throughout the process and explains all the pros and cons of renting a car. I would personally commend the gentleman on the front desk (downtown), Corey Washburn, for his very friendly demeanor and easy communication. I will definitely stay with Enterprises in future if I have to rent a vehicle.

Enterprise Rent-A-Car – Car Rental, Grant County

Enterprise Rent-A-Car – 100 Theatre Dr, Dry Ridge, KY 41035, USA – +1 859-824-0600
Don’t try to rent a car from enterprise on the weekends. Even though dry Ridge is a major tourist town because of Noah’s ark, enterprise cannot bother to be open on the weekends. When they send you to Florence they can’t deliver like enterprise advances. If I need a car how can I pick up a rental if I don’t have a car in the first place. If I had one to pick up at a car at enterprise why would I try to rent. Total false advertising. FAKE NEWS!!

Enterprise Rent-A-Car – Car Rental, Grant County

Enterprise Rent-A-Car – 3288 Madison Pike, Covington, KY 41017, USA – +1 859-331-5100
Disappointing customer service experience. Pick up truck had various dings, dents and scratches which we observed with customer service rep, who replied “none of these are big enough to notate”……Well, until we returned the vehicle. One week after the return we were contacted by the location and advised that my credit card was going to be dinged for $500 for a dent that we discussed with the customer service rep when we did the walkaround who again had said, “none of these are big enough to notate”. She then said “i don’t remember that”….What a nightmare. Ultimately got the charge reversed(after four weeks of back and forth with Damage Recovery Unit), but certainly not due to the team in Ft. Wright. Disappointing.

Enterprise Rent-A-Car – Car Rental, Grant County

Enterprise Rent-A-Car – 4139 Lexington Rd, Paris, KY 40361, USA – +1 859-987-1554
Updated: They’re unorganized, unresponsive and irresponsible. My wife had to rent cars through their location on multiple locations and on several occasions had to wait on someone who was late. While I do appreciate they try to call to inform her, there were one too many instances where that occurred. One rep even met her over an hour late, after having her return a second time (he didn’t show the first time), with ketchup stains all over his shirt. My wife is lenient; however, I am not.
While I do appreciate the willingness to listen, respond and try to later rectify the situation, I believe there were more than enough chances given and she was more than fair. There aren’t many-any, if I’m honest-people who look like her in Paris. So, asking for the date, time (etc.)-like most business owners who want to look like they suddenly care-is pointless.
Have a great day and do not pretend to want to “fix things” now. Please and thank you!