Florence Center – 8105 Connector Dr, Florence, KY 41042, USA –
Budget Car Rental – 7107 Dixie Hwy, Florence, KY 41042, USA – +1 859-282-1064
I made a reservation almost two months ago for a convertible mustang. I contacted them 48 hours before my pick up time just to touch base with them about my reservation. Everything was looking great, they supposedly had a convertible matching my reservation then. I received a voicemail less thank 12 hours before my pick up time telling me that they didn’t have a convertible at this time. I called back 10 minutes after they called and they were closed. I then contacted the 1-800 number and they told me there was nothing they could do for me except give me a basic vehicle. I refused. I wanted what I RESERVED! I was on the phone with them for almost two hours. Nothing was resolved. They then stated i could rent a Mustang hard top…not what I wanted but I settled with it because I then only had 9 hours until pick up. I arrived at this location at 8:00am, the time of my pick up. They didn’t have the car ready!!!! We were there for 2 hours WAITING!!!! They almost made me late to the airport to put my daughter on a plane. While I waited for the car there was another customer that was dealing with the same issue I was dealing with!
I asked for money off of my reservation and they said if we get anything off I will have to wait 3-4 business days to receive it after I drop the car back off. Needless to say I will NEVER go back to this location, or even Budget ever again. I have had nothing but trouble with this company.
I went in today to state the issues and return the vehicle. The manager, Yvon Harper, got very unprofessional and mouthy with me while my children were there. She was disrespectful and very Ghetto. It was ridiculous….yes I did get an attitude when I was being disrespected by her but never did I ever bad mouth and disrespect someone. I pray that something is done to make sure that this issue and disrespect never happens again to future customers.