1746 Monmouth St, Newport, KY 41071, USA
Got an SUV for a weekday spring break trip with the kids to the Indianapolis children’s museum. Unfortunately no mini vans anywhere near the price range I was looking for but in this instance the SUV was good for our needs .
The car was clean and ran like a champ and customer service was wonderful. I’m always cautious about renting a vehicle because of the liability involved , but this week was pretty much worry free as far as customer service was involved in this particular instance.
The manager Josh is always ready and willing to help out when issues arise, and to ensure you have the best possible experience. The staff here is always courteous and friendly as well.
Everything was great except the car battery died on it’s own and when I called for support I couldn’t get help. They also didn’t even call back to follow up, which was disappointing from a customer service perspective. Prior experience with another car the service engine light was on.Just super inconvenient and something I had to personally find and resources to address that I did not anticipate doing while renting a car.
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