3288 Madison Pike, Covington, KY 41017, USA
Great service, decent location. A little upsell-y, but just doing their job. Selection is good – it would be nice (but probably impractical for this location) if it were like airport rental spots where you pick your own car out of a section on the lot.
The people at this location are so helpful. Very accommodating and the rates are reasonable for me personally. I would reccomend them any day!
Disappointing customer service experience. Pick up truck had various dings, dents and scratches which we observed with customer service rep, who replied “none of these are big enough to notate”……Well, until we returned the vehicle. One week after the return we were contacted by the location and advised that my credit card was going to be dinged for $500 for a dent that we discussed with the customer service rep when we did the walkaround who again had said, “none of these are big enough to notate”. She then said “i don’t remember that”….What a nightmare. Ultimately got the charge reversed(after four weeks of back and forth with Damage Recovery Unit), but certainly not due to the team in Ft. Wright. Disappointing.
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