Budget Car Rental – 7107 Dixie Hwy, Florence, KY 41042, USA – +1 859-282-1064
I made a reservation almost two months ago for a convertible mustang. I contacted them 48 hours before my pick up time just to touch base with them about my reservation. Everything was looking great, they supposedly had a convertible matching my reservation then. I received a voicemail less thank 12 hours before my pick up time telling me that they didn’t have a convertible at this time. I called back 10 minutes after they called and they were closed. I then contacted the 1-800 number and they told me there was nothing they could do for me except give me a basic vehicle. I refused. I wanted what I RESERVED! I was on the phone with them for almost two hours. Nothing was resolved. They then stated i could rent a Mustang hard top…not what I wanted but I settled with it because I then only had 9 hours until pick up. I arrived at this location at 8:00am, the time of my pick up. They didn’t have the car ready!!!! We were there for 2 hours WAITING!!!! They almost made me late to the airport to put my daughter on a plane. While I waited for the car there was another customer that was dealing with the same issue I was dealing with!
I asked for money off of my reservation and they said if we get anything off I will have to wait 3-4 business days to receive it after I drop the car back off. Needless to say I will NEVER go back to this location, or even Budget ever again. I have had nothing but trouble with this company.
I went in today to state the issues and return the vehicle. The manager, Yvon Harper, got very unprofessional and mouthy with me while my children were there. She was disrespectful and very Ghetto. It was ridiculous….yes I did get an attitude when I was being disrespected by her but never did I ever bad mouth and disrespect someone. I pray that something is done to make sure that this issue and disrespect never happens again to future customers.
Enterprise Rent-A-Car – 100 Theatre Dr, Dry Ridge, KY 41035, USA – +1 859-824-0600
Don’t try to rent a car from enterprise on the weekends. Even though dry Ridge is a major tourist town because of Noah’s ark, enterprise cannot bother to be open on the weekends. When they send you to Florence they can’t deliver like enterprise advances. If I need a car how can I pick up a rental if I don’t have a car in the first place. If I had one to pick up at a car at enterprise why would I try to rent. Total false advertising. FAKE NEWS!!
Four Seasons Auto Wash – 88 S Main St, Dry Ridge, KY 41035, USA – +1 859-298-9490
Looks nice and new but it took $5.00 from me and still said add $1.50. No coin return and no one around to assist. They’ve seen the last penny from me!
Enterprise Rent-A-Car – 3288 Madison Pike, Covington, KY 41017, USA – +1 859-331-5100
Disappointing customer service experience. Pick up truck had various dings, dents and scratches which we observed with customer service rep, who replied “none of these are big enough to notate”……Well, until we returned the vehicle. One week after the return we were contacted by the location and advised that my credit card was going to be dinged for $500 for a dent that we discussed with the customer service rep when we did the walkaround who again had said, “none of these are big enough to notate”. She then said “i don’t remember that”….What a nightmare. Ultimately got the charge reversed(after four weeks of back and forth with Damage Recovery Unit), but certainly not due to the team in Ft. Wright. Disappointing.
Enterprise Rent-A-Car – 4139 Lexington Rd, Paris, KY 40361, USA – +1 859-987-1554
Updated: They’re unorganized, unresponsive and irresponsible. My wife had to rent cars through their location on multiple locations and on several occasions had to wait on someone who was late. While I do appreciate they try to call to inform her, there were one too many instances where that occurred. One rep even met her over an hour late, after having her return a second time (he didn’t show the first time), with ketchup stains all over his shirt. My wife is lenient; however, I am not.
While I do appreciate the willingness to listen, respond and try to later rectify the situation, I believe there were more than enough chances given and she was more than fair. There aren’t many-any, if I’m honest-people who look like her in Paris. So, asking for the date, time (etc.)-like most business owners who want to look like they suddenly care-is pointless.
Have a great day and do not pretend to want to “fix things” now. Please and thank you!
Daley’s Auto Repair – 11010 Dixie Hwy, Corinth, KY 41010, USA – +1 859-824-1530
Great service and skill level at great prices. Best in the county.
Luster’s Automotive & Towing – 15298 Dixie Hwy, Crittenden, KY 41030, USA – +1 859-802-7437
Jeremy was very helpful during my jeep crisis! Very knowledgeable, dependable, affordable and quick with repairs and getting my jeep back on the road. Thank you Jeremy! I would not have made it to jeep jam without you!
Blue Beacon Truck Wash of Walton, KY – 13085 Walton Verona Rd I-75 Exit 171, Walton, KY 41094, USA – +1 859-485-7472
You want to get a good camper or truck wash. This is your place. They take the time to make sure it was done right. My camper always looks good when it is finished.
A Hodge Auto Repair – 213 N Main St, Crittenden, KY 41030, USA – +1 859-428-9200
Well known and respected locally owned and operated full service garage. They also offer towing and roll-back services. Owner and staff are easy to work with and recommend.
Marshall Dry Ridge Toyota Service – 9 Taft Hwy, Dry Ridge, KY 41035, USA – +1 859-824-9200
Bought a used car there..had them do work on others. No problems. Very pleasant. Waiting area..kids play room.. accessories shop.. restaurant with daily specials even open to public.. beautiful model A Ford on display..fountain. nice experience.
Vic’s Mobile Auto & Collision Repair Shop – 1650 Blanchet Rd, Corinth, KY 41010, USA – +1 859-824-5343
We were on our way from Florida to Michigan when the wheel bearing went out. Stuck on 75, on a Sunday, and way stressed. I did a google search and found Vic. Vic was closed for the day but, not only agreed to fix our van, he rewrote his plans to do so. A great guy all the way around. Thanks for getting us back on the road.